Privacy Policy

Welcome to G4 Gems (“we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website (g4gems.com) or purchase our certified natural gemstones, bespoke cuts, and fine jewelry.

Please read this Privacy Policy carefully. By using our website and purchasing our creations, you agree to the practices described in this policy.

1. Information We Collect

We collect information that you voluntarily provide to us when placing an order, registering an account, subscribing to our journal, or contacting our concierge:

• Personal Contact Details: Full name, email address, phone number, shipping address, and billing address.
• Bespoke Order Specifications: Ring finger sizes, metal preferences (Platinum, 18K/14K Gold), custom engraving messages, and custom lapidary cut requests.
• Payment Information: Necessary payment data (cardholder name, billing postal code, transaction timestamps) to process purchases. All digital payments are processed through secure, certified third-party payment gateways (PCI-DSS compliant). We do not store your full credit card numbers or CVV codes on our servers.
• Device & Browsing Information: IP address, browser type, operating system, pages visited, and referring URLs collected automatically via standard cookies to improve website functionality.

2. How We Use Your Information

We use the information we collect for the following legitimate business purposes:

• To fulfill, process, and deliver your orders for loose gemstones and handcrafted jewelry.
• To coordinate insured international express shipping with reputable bonded couriers (e.g. FedEx Priority, Malca-Amit, Brink’s).
• To archive gemological certification records (GIA, IGI, or authorized laboratory reports) associated with your gemstone for lifetime provenance verification.
• To respond to your inquiries, customer service requests, and custom carving consultations.
• To prevent fraudulent transactions and maintain the integrity and security of our online store.
• To send you updates regarding your order status and, with your consent, occasional announcements regarding new gemstone releases and journal dispatches.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your data only with trusted service providers who assist us in operating our business:

• Logistics Partners: Insured courier services to deliver your precious parcels safely to your doorstep.
• Payment Gateways: Certified payment processors to authenticate and execute secure payments.
• Gemological Laboratories: When official grading reports need to be registered or verified.
• Legal & Regulatory Authorities: When required by applicable Indian or international customs laws, export regulations, or legal processes.

4. Bespoke Jewelry & Custom Design Confidentiality

We honor complete discretion regarding private client commissions. Any custom gemstone carvings, CAD files, or intimate wedding ring inscriptions shared with our ateliers remain strictly confidential and will never be published or shared publicly without your explicit written approval.

5. Cookies and Tracking Technologies

Our website uses cookies to recognize your browser, remember items placed in your shopping bag, save your currency preferences, and gather general traffic statistics. You can modify your browser settings to decline cookies if you prefer, though this may prevent certain features of the store from functioning smoothly.

6. Data Security

We employ industry-standard technical and administrative security measures, including 256-bit TLS/SSL encryption, to protect your personal information from unauthorized access, loss, or alteration. While we take every reasonable precaution, please be aware that no method of electronic storage or transmission over the internet is completely infallible.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: The right to request copies of the personal data we hold about you.
• Correction: The right to request that we correct any inaccurate or incomplete information.
• Deletion: The right to request that we erase your personal data, subject to legal and tax retention requirements.
• Opt-Out: The right to unsubscribe from our newsletter or marketing emails at any time by clicking the unsubscribe link.

To exercise any of these rights, simply email our team at info@g4gems.com.

8. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal and commercial accounting requirements (typically 7 years for commercial invoices), and maintain permanent gemstone authenticity archives.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. The updated date at the top of this page will reflect the latest revision. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, feedback, or concerns regarding this Privacy Policy, please contact our atelier team: